Last updated: February 2026
ClearLoans is committed to protecting the privacy and personal information of users who visit and use the website https://clearloans.co.za (“Website”).
This notice explains how personal information is collected, processed, stored, and protected in accordance with the requirements of the Protection of Personal Information Act (POPIA).
By using this Website or submitting information through our forms, you acknowledge and consent to the processing of your personal information as described in this notice.
Responsible Party
ClearLoans acts as the Responsible Party for personal information collected through this Website.
As the Responsible Party, ClearLoans determines the purpose and means of processing personal information submitted through the Website.
ClearLoans is responsible for ensuring that personal information is processed lawfully, securely, and in accordance with POPIA.
Users may contact us regarding the processing of personal information using the contact details provided at the end of this notice.
Purpose of Collecting Personal Information
ClearLoans collects and processes personal information for the following purposes:
• To process loan enquiries submitted through the Website
• To connect users with potential lenders or financial service providers
• To enable lenders or brokers to evaluate loan requests
• To allow lenders to contact users regarding loan offers
• To improve the functionality and performance of the Website
• To detect fraud or misuse of the Website
• To comply with applicable legal and regulatory requirements
• To provide customer support and respond to enquiries
Personal information will only be processed for the purposes for which it was collected unless further processing is compatible with those purposes.
Categories of Personal Information Collected
When users submit loan enquiries through the Website, ClearLoans may collect personal information including:
• Full name
• Email address
• Phone number
• Province or location
• Employment status
• Monthly income
• Loan amount requested
• Loan purpose
• Any additional information voluntarily submitted through forms
We may also collect technical and usage information when users visit the Website, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the Website
• Referring website or traffic source
This information helps us understand how users interact with the Website and allows us to improve our services.
Lawful Basis for Processing Personal Information
ClearLoans processes personal information based on one or more lawful grounds as permitted by POPIA, including:
• User consent when submitting information through the Website
• The necessity of processing for the provision of services
• Compliance with legal obligations
• Legitimate business interests related to operating the Website and connecting users with financial service providers
By submitting personal information through the Website, users provide consent for their information to be processed for the purposes described in this notice.
Sharing Personal Information with Third Parties
ClearLoans operates as a lead generation platform.
When users submit information through the Website, their personal information may be shared with third-party financial service providers, including:
• Licensed credit providers
• Financial brokers
• Loan comparison platforms
• Financial service providers offering credit products
These third parties may review the information submitted and contact users regarding potential loan offers or financial services.
ClearLoans may share personal information with multiple partners who may independently assess the user’s request.
Third-party partners operate independently and may have their own privacy policies and data protection practices.
ClearLoans does not control how third parties process personal information once it has been shared with them.
Users are encouraged to review the privacy policies of any financial service providers that contact them.
Cross-Border Transfer of Personal Information
In certain circumstances, personal information may be transferred to third-party service providers or partners located outside South Africa.
Where cross-border transfers occur, ClearLoans will take reasonable steps to ensure that such transfers comply with POPIA and that appropriate safeguards are in place to protect personal information.
Data Security Measures
ClearLoans takes reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
Security measures may include:
• Secure website encryption (SSL)
• Secure data storage systems
• Restricted access to personal information
• Monitoring of website security
• Implementation of internal data protection policies
Although we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected.
Information may be retained for longer periods where required by law or where necessary to:
• comply with legal obligations
• resolve disputes
• enforce agreements
• maintain business records
Once personal information is no longer required, it will be securely deleted or anonymized where reasonably possible.
Your Rights Under POPIA
Under POPIA, individuals have certain rights regarding their personal information.
These rights may include:
• The right to request access to personal information held about them
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information where applicable
• The right to object to certain types of processing
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the Information Regulator
Requests regarding personal information may be submitted using the contact details provided below.
Cookies and Tracking Technologies
The Website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies may be used to:
• remember user preferences
• analyse website traffic
• improve functionality and performance
• support marketing or analytics services
Users may choose to disable cookies through their browser settings. However, some parts of the Website may not function properly if cookies are disabled.
Third-Party Services and Links
The Website may contain links to third-party websites, including lenders or financial service providers.
ClearLoans is not responsible for the privacy practices or policies of these third-party websites.
Users are encouraged to review the privacy policies of any external websites they visit.
Processing of Information of Minors
This Website is intended for use by individuals aged 18 years or older.
ClearLoans does not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been submitted by a minor, reasonable steps will be taken to delete the information.
Updates to This POPIA Notice
ClearLoans may update this POPIA Compliance Notice from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be posted on this page with a revised “Last updated” date.
Continued use of the Website after changes have been made indicates acceptance of the updated notice.
Complaints
If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may submit a complaint to ClearLoans.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Contact Information
If you have questions regarding this POPIA Compliance Notice or the processing of your personal information, please contact:
Email: info@clearloans.co.za
Website: https://clearloans.co.za